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Product

FAQ

1,What is your spare parts and warranty?    
We have very strict quality control. Our technician will examine the products one by one before shipped out, in order to make sure all the items are in good condition.
Our Spare parts policy is 0.3%
 
2, What’s your MOQ ?  
For OEM order, MOQ is 50-500pcs, Different bag the MOQ is different. for example, For genuine leather bags, if only stamp the LOGO on bags, then MOQ is 50pcs, for small PU bags, MOQ should be 300-500pcs/color.
If the clients take our ready goods, then MOQ is only 10pcs/color.
 
3, What is your shipment way and freight payment  
1, Customer should inform us your shipment way and appointed forwarder when place order
2, If customer do not have forwarder, we will arrange shipment via local logistic company
(1) for all the sample order , we will ship by express like DHL. TNT, Fedex, UPS ,etc ( Door to Door ).Freight charge should pay for us in advance.
(2) For bulk goods with large cubage, we ship by sea ( Port to port )
(3)For bulk goods with very small size, we will ship by air (Airport to Airport or Door to Door)
Freight should be pay for us together with balance, or you can pay when collect .
 
4, What is your payment term ?       
1, For sample fee, full payment in advance by T/T bank transfer, or paypal.
2, For bulk goods order , 30% deposit in advance , 70% balance when goods are ready for shipment by T/T
 
5, What is your price terms ? 
1, Our quotation are basically EX-work Guangzhou
2, If customer need  FOB, CIF, CNF or other price term,, we will quote base on the detailed quantity and requirement
 
6, How to place order and what is lead time?  
(1) Email us your purchase order with your company title
(2) Please list order information: date, item no. quantity, expected lead time, shipment way,total amount, etc
(3)  Also you’d better to explain products color, specifications you need, logo color, packing style, barcode, shipping marks, price term you need and other details
(4)We will confirm this order with you within 24 hours by fax or e -mail .

7, In the Meantime we will send you PI with all order details for your confirmation.

Order will start with receipt of your T/T copy. Normally lead time is around 1 week for ready goods, 15-30days for OEM order.
 
8,What is your sample policy?      
For sample value at USD5 below, we offer 1pcs sample for free.
For sample value at USD5 above, we will charge sample fee in advance. When customer place bulk order with us, the sample fee will be deduct from the payment for goods.
For sample need to be print with customer’s Logo, we need to charge sample fee and cost of printing logo, Logo artwork should be sent us by email
 
9,What is the best way to contact you?        
(1).    For general inquiry, please send us email listing all details
(2).    For some products details explanation, trade terms negotiation or instant questions, please talk with us on wechat, or whatsapp.
(3)    For too urgent problem, it is the best to directly telephone us